SLO & Service Quality Analyst: CSI & Reporting

Capital One in the United Kingdom is seeking a Service Quality Management Analyst to drive the SLO Modernisation agenda, establish and govern new Service Level Objectives, and produce Service Quality Reporting to improve tech performance. xgikmsk

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.

You will manage relationships with internal teams and external suppliers, provide consultancy on objectives, and collaborate with the Operations Centre to document and track remediation actions.