Network And Infrastructure Analyst

Our Story
Learn more about the general tasks related to this opportunity below, as well as required skills.
From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.
Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 75 stores across the UK and impressive global growth.
Our Role
This role will ensure that all The White Company’s internally & externally hosted infrastructure is maintained to a very high standard. The successful candidate will manage and maintain all infrastructure that supports the operational running of all channels (Website, Stores, Contact Centre), along with the distribution centre and head office by working closely with internal teams & external network and cloud suppliers.
What you’ll be doing

• Provide ongoing infrastructure support for technical configuration of hardware, software, and/or services implemented.
• Assist with the realization and adoption of TWC’s “cloud first” approach with a specific focus on Azure (IaaS, PaaS, SaaS, or cloud native services).
• Assist with the implementation of security technologies (deskside, network, servers).
• Draft, publish, and/or review various network and system documentation, including architecture, installation, operations, and user guides.
• Participate as a subject matter expert (SME) to internal and external entities on projects and provide work plan estimates.
• Support the design and implementation of new network solutions to integrate with new and existing internal and external network environments.
• Ensure all system-related changes follow TWC Change management process.
• Act as an escalation and mentor point for 2nd line team for infrastructure-related questions.
• On a rotational schedule, provide call support after hours and on weekends, responding to high-priority service issues.
• Work outside regular hours to support changes into the environment as per change management schedules.
• Provide support for multiple sites, attending various TWC offices and stores as required.