Administrative and IT Assistant

Experienced Administrative IT Assistant - Customer Connectivity – Major Accounts department
ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow's world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation

ALTEN Ltd is looking for an Experienced Administrative IT Assistant to join our Customer Connectivity – Major Accounts department in Derby, UK.

As part of ALTEN UK's continued commercial and operational growth, the Experienced IT Administrative Assistant role is responsible for supporting technical and project teams by managing the administrative and operational aspects of key customer IT accounts and systems. The position plays a key role in ensuring IT service continuity, security compliance, and a high level of service delivery to major customers.

Administrative management of ALTEN customer IT accounts and access (authorisations, permissions, application policies, testing)
Preparation, maintenance, and monitoring of reporting related to IT access and security policies
Provision of first-line IT support for identified customer IT accounts and systems
Support of approved system upgrades and changes (planned and ad hoc)
Ensure compliance with ALTEN and customer ICT security policies and procedures
Maintenance and reporting of hardware and software inventory
Support of Business Continuity Planning activities, including equipment management and testing
Completion of ad-hoc administrative and office support tasks as required

The role operates within an international and multicultural environment, working closely with technical teams, project stakeholders, major customers, and external partners. Activities are delivered through a combination of on-site and remote support, within a geographically dispersed team.

Excellent written and verbal communication skills (fluent English)
~ Ability to work collaboratively within local and remote teams
~ Good understanding of administrative processes and IT service administration
~ High school qualification in administration or a related field, or equivalent professional experience
~3 to 5 years' experience in an administrative assistant or similar support role, preferably within an IT or services environment

Career Development Opportunities
The position offers development opportunities within IT support, service coordination, and operational management functions, aligned with ALTEN's growth strategy and individual performance.

Competitive basic salary accompanied by an attractive bonus based on your performance
Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance
Pension scheme with company contributions up to 6%;
A challenging position in a fast-growing company with a quick career development for its best talents
Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month

We are proud to support the Armed Forces Covenant & actively encourage applications from members of the Armed Forces community, including veterans, reservists, service leavers, and military spouses/partners.