Customer Account Manager

Homebased
Permanent, Full Time
Join Premier Foods - where people, brands and purpose come together.
We're proud to be one of the UK's largest listed food businesses, with over 4,000 colleagues across 13 sites shaping the future of some of Britain's best-loved brands, found in 94% of households nationwide, making us one of the UK's top three ambient food suppliers. From much-loved household names such as Mr Kipling, Bisto, Oxo, Batchelors and Sharwoods, to our recently welcomed brands Fuel10k and Merchant Gourmet, our portfolio is packed with iconic favourites - and continues to grow.
Role purpose
We're now looking for a Customer Account Manager - Wholesale to join our Grocery team within the Sweet Treats business unit. In this role, you'll take full ownership of key wholesale grocery customers, developing and delivering joint business plans that drive sustainable, profitable growth for both Premier Foods and our customers.
This is a high-impact, commercially focused role where you'll combine strong customer relationships, P&L ownership and cross-functional collaboration to deliver results in a warm, people-first environment.
What you'll be doing

• Owning and delivering Joint Business Plans across key wholesale customers, including Bestway, Unitas, NBC and Sugro
• Managing full P&L responsibility, driving profitable growth for both Premier Foods and customers
• Building and maintaining strong, collaborative relationships with buying groups and individual members
• Leading promotional planning and negotiations, ensuring activity is delivered, evaluated and optimised
• Driving accurate sales forecasting, working closely with Supply Chain, Finance and Forecasting teams
• Partnering with Marketing and Category teams to close distribution gaps and deliver new product launches
• Managing pricing structures and delivering cost increases in line with commercial guidelines
• Reviewing end-to-end initiatives to improve ROI, trade spend and overall profitability
• Coaching and developing Customer Account Executives within the wholesale team

What we need from you

• Proven commercial experience within FMCG, grocery or wholesale environments
• Strong P&L management and commercial awareness
• Experience of building and delivering Joint Business Plans
• Confident, fact-based negotiator with a collaborative approach
• Strong relationship-building skills, both internally and externally
• Excellent planning, organisation and time-management capability
• A team-focused mindset, comfortable working cross-functionally at all levels
• A growth-oriented, curious approach, aligned to Premier Foods values

What we offer in return

• Competitive salary
• Car Allowance
• Bonus
• Holiday Purchase Scheme
• Sharesave Scheme
• EV Car Scheme
• Private Medical
• Up to 7.5% pension
• Life assurance
• Wide range of online and in-house training
• Access to an employee discount scheme, with access to hundreds of nationwide retailers

At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.
We're proud to be a Disability Smart employer and are committed to supporting disability inclusion throughout our recruitment process. If you experience any access issues or require reasonable adjustments at any stage, please let us know so we can ensure you have the support you need.

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