Service Centre Advisors

Service Centre Advisor – Wigan Part-time hours available, Monday to Saturday.

The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions. Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership.
The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities.
It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below.
For a confidential chat, reach out to danny.Service Delivery and Contact Handling
Manage inbound contact via phone, live chat, social channels, CRM cases and email
Ensure accurate and timely updates within CRM systems
Log, manage and update cases within CRM system
Investigate order progress, exceptions, or service-related queries
Administrative and Operational Support
Complete ad hoc administrative tasks aligned with service delivery
Support process updates, data accuracy, and documentation requirements
Quality and Continuous Improvement
Adhere to defined service standards, SLA's and quality expectations
Participate in training, cross-skilling, and knowledge sharing initiatives
Support the ongoing adoption of new tools, automation, new processes and AI-enabled solutions
Experience in a service-focused or contact centre environment
Professional and confident telephone manner
Delivers a consistently polite, professional, and empathetic service experience
Adapts positively to change and supports new ways of working
Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service
Competitive Pension Plan options – Plus company contributions
Life Insurance – Company funded 2x basic salary life cover from day one
Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
Employee Assistance Programme – Free 24/7 confidential wellbeing support
Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
Staff Discount at (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
Retail Discounts – Huge discount savings in supermarkets ( Asda, Tesco, Morrison's and Sainsburys ), Fashion discounts with ( Adidas, Asos, H&M, Boohoo, JD and Matalan ) and Technology discounts with ( Apple, Argos, Currys/PC World and John Lewis ), plus many more savings