Ecommerce Account Manager - Hybrid

Ecommerce Account Manager
Job Type : Full-Time or Part-Time
21st Century AV is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, we have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces.
With a dedicated team of Design Consultants, Engineers, AV Project Managers, Programmers, and Technicians, we pride ourselves on offering the highest standard of AV solutions nationwide. In addition to our core integration services, we operate a thriving Ecommerce store , which you will be managing as part of this role.
We are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You'll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey – from initial enquiry through to post-sale account management.
You'll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.
Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests.
Build and maintain strong client relationships to encourage repeat and long-term business.
Seek opportunities to expand product and service offer into client base.
Work collaboratively within team to ensure wider business success, including marketing.
Previous experience in customer service, account management, or Ecommerce support.
Use of CRM and Ecommerce platforms.
A basic understanding of AV products and solutions (desirable but not essential).
Employee Assistance Program
~ Access to the Life Assurance policy held by 21st Century AV Ltd
~ 22 days annual leave