Supervisor, Quality Services

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future Role Overview: We are seeking a Supervisor (Gas qualified) to oversee and lead a team of gas engineers across our field based operational engineers. You'll ensure that your teams work is completed safely, efficiently, and in compliance with Gas Safety regulations, industry standards, and company procedures. The successful candidate will have a strong technical background in gas systems, excellent leadership skills, and a proactive approach to quality assurance and regulatory compliance. Key Responsibilities:

• Supervise and support a team of Gas Engineers across planned and reactive maintenance, installations, and inspections
• Carry out quality control checks and post-inspection audits to ensure compliance with Gas Safe and company standards
• Provide technical advice and on-site guidance to engineers for complex gas installations or fault diagnostics
• Lead on communication and deliver toolbox talks and ensure all team members follow health & safety protocols, risk assessments, and safe working practices
• Ensure all gas-related works are correctly documented, including issuing gas safety certificates and maintenance reports
• Support training and mentoring of junior engineers or apprentices
• Liaise with clients, contractors, and internal departments to resolve issues and maintain high service delivery standards
• Maintain up-to-date knowledge of gas legislation and ensure the company remains compliant with all regulatory requirements
• Assist with stock control, equipment calibration, and tool condition checks for gas-related tools and parts
• General Supervision of field-based teams - managing and monitoring employee absence, reviewing performance and quality, conducting investigations where necessary and recruitment initiatives
• Provide support when mobilising new contracts, with the ability to put your own personal stamp on the situation
• Assist with technical support, and mentoring and training of engineers
• Work within and deliver to set budgets ensuring KPI's are met along with contractual compliance
• Ensure you have full operational duties on your contracts and attend contract meeting with clients when required
• Monitor parts usage and ensuring regular van stock checks are undertaken
• Champion customer service, diffuse and satisfactorily resolve escalated complaints, responding to feedback from customers and clients and take appropriate action;
• Performance data production, analysis, and reporting
• Translate corporate objectives into operational achievements and success

Skills & Experience

• Valid domestic gas qualifications : CCN1, CENWAT, HTR1, CKR1 (essential)
• A full UK driving license (essential)
• Experience in working in domestic heating and previous practical Supervisory experience, ideally within a Gas/Utilities capacity (essential)
• Knowledge of current gas regulations, standards, and Health & Safety legislation
• Excellent leadership and communication skills
• Ability to resolve issues promptly and effectively

What we offer? We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• £37,000-£40,000 depending on experience
• Company vehicle and fuel card supplied
• Uniform, PPE & mobile device supplied
• Contributory pension scheme
• Life assurance
• 20 days + Bank holidays (service based increasing holiday scheme)
• Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• Bike2Work Scheme
• EV Car Scheme
• Employee engagement events and "Employee Voice" programmes
• Strong opportunities for career growth and development
• "Sureserve Legends" - celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Reasonable Adjustments As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact . Pre Employment Checks Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.