Linux Desktop Support Associate (London UK office)

Linux Desktop Support Associate (London UK office)

Join us as a Linux Desktop Support Associate at Canonical in our London office. This role offers an exciting opportunity to kickstart your career in a dynamic, global company specializing in open source software and operating systems.

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Role Overview

You will provide technical support to Canonical employees and customers, assist with AV support for conferences and events, and manage support cases from qualification to resolution. Collaboration with colleagues and escalation to senior engineers will be part of your responsibilities.

About Canonical

Canonical is a leading provider of open source solutions, with Ubuntu as its flagship product. We operate globally with a diverse team of over 1100 colleagues in more than 75 countries, emphasizing distributed collaboration and innovation.

Responsibilities

• Investigate and escalate customer-reported issues.
• Resolve complex problems related to Canonical's product portfolio.
• Ensure support cases meet SLAs and achieve high customer satisfaction.
• Engage with customers via phone, ticketing, and remote sessions.
• Participate in weekend support rotations.
• Maintain and contribute to knowledge base articles.
• Understand Ubuntu development processes to set accurate customer expectations.

Candidate Profile

• Proficient in written and spoken English with excellent presentation skills.
• Strong academic background in a technical field or equivalent experience.
• Experience with Linux troubleshooting and integration.
• Ability to navigate logs and stack traces effectively.
• Customer support experience, with a focus on service quality and communication.
• Willingness to learn, adapt, and handle customer-facing pressure.
• Programming fundamentals in any language.
• Availability to travel internationally twice a year for up to two weeks.

What We Offer

Competitive salary with annual reviews, performance bonuses, comprehensive benefits, learning budgets, and opportunities for travel and professional growth in a flexible, distributed work environment.

Location

Office-based in London, UK.

Join Us

Be part of a pioneering open source company, work with industry leaders, and contribute to impactful projects. We are an equal opportunity employer committed to diversity and inclusion.

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