Regional Service Manager

Overview The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management. Responsibilities * Service Delivery & Compliance Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards. * Service Delivery & Compliance Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates. * Service Delivery & Compliance Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented. * Service Delivery & Compliance Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction. * Service Delivery & Compliance Manage and oversee remedial works, including job scoping, scheduling, and follow-up. * Team Management Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment. * Team Management Conduct regular team meetings, 1-1s, and performance reviews. * Team Management Identify training needs and support the development of engineers. * Team Management Promote a safety-first, customer-focused culture within the service department. * Operational Improvements Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality. * Operational Improvements Support recruitment activities to strengthen engineering and support teams. * Operational Improvements Collaborate with senior leadership to refine service strategy and KPIs. * Operational Improvements Monitor and report on departmental performance against agreed targets. * Customer & Stakeholder Engagement Act as point of escalation for customer issues, ensuring prompt resolution. * Customer & Stakeholder Engagement Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance. * Customer & Stakeholder Engagement Liaise with project and compliance teams to ensure alignment across business units. Required Skills & Experience * Proven experience in fire alarm service management or a similar role. * Strong working knowledge of BS 5839-1:2025. * Technical understanding of fire alarm systems and remedial requirements. * Experience managing engineering and service desk teams. * Effective communication, organisation, and leadership skills. * Competency in service management software and reporting tools. #J-18808-Ljbffr