Customer Service Manager Temp

Customer Service Manager Based in Tyne & Wear

Benefits: flexibility on home and office working, start & finish times

Listgrove is supporting a leading supplier of various packaging materials to the UK and European food industry.

Lead and manage the customer service function on site. Support and develop a team who are responsible for providing the highest standard of service to all customers. Collaborate with cross functional teams to optimise processes to enhance customer experience.

Lead the customer service team to deliver exceptional service.
· Monitor performance of team members, provide coaching, and conduct regular one-to-one reviews.

• Collaborate with other departments to streamline processes and enhance customer experience.
• Ability to adapt and be flexible to changes within a dynamic customer environment.
• Understanding of systems and processes required to support Continuous Improvement projects.
• Collaborate with production and planning teams based on other UK sites.

CRM or similar system experience and implementation
· Experience in coaching and engaging employees.

• Experience in managing a customer service team (desired not essential).
• Experience in the packaging or food industry (desired not essential).
• Excellent computer skills particularly Excel.
• Experience in change management.

A strong proactive attitude is required to ensure high service levels are maintained with customers.

• Be able to demonstrate commercial awareness i.e. price lists / cost of product and develop a good understanding of business functions within the company.
• Change Management, Projects and Improvement Initiatives
• Seek continual improvements in key target areas - service provided to customers, Service delivery KPI's, relationship building, dispute resolution .....

Quality standards through process improvements

Work with all departments within the business to ensure continual improvement of stakeholder service

Assist in the implementation of proactive change and ideas

For reasons of better legibility, the simultaneous use of the language forms male, female and diverse (f/m/d) is avoided. Five Decades of Market Intelligence
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· To hear from our clients on how we have supported their search for talent and HR needs, please visit Listgrove's Case Studies page.

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