Installation Specialist - North

Installation Specialist – North

Department: Sales
Location: Field-based (travel across the Midlands, the North and Scotland)
Reporting to: Sales Support Manager

About the Role

We're looking for a hands-on and customer-focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland

This is a field-based, customer-facing role where you'll be responsible for installing, maintaining and repairing food-to-go equipment, as well as delivering professional training to customers on equipment use and food preparation.

This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim's Europe.

You'll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.

What You'll Be Doing

• Work proactively with account teams to plan and complete customer installations
• Install Rollover equipment to a high, consistent standard within agreed SLAs
• Deliver clear, engaging training on equipment use and food preparation
• Carry out a wide range of on-site equipment repairs and maintenance
• Ensure all food safety and preparation procedures are clearly communicated
• Complete job sheets, service logs and training records accurately
• Maintain and update customer records using systems such as Repsly
• Build strong relationships with customers and internal teams
• Manage your own diary effectively across multiple locations

What Success Looks Like

• High-quality, first-time-right installations
• Strong customer feedback and engagement
• Equipment uptime and reliability maintained
• Accurate records and clear communication with account teams
• Efficient planning and delivery across your territory

What We're Looking For

• A confident, customer-focused individual who enjoys working face-to-face with clients
• Comfortable working in a fast-paced, field-based environment
• Strong problem-solving skills with a practical, hands-on approach
• Self-motivated and proactive, with the ability to manage your own workload
• Good communication skills and the ability to explain processes clearly
• Positive attitude and strong ownership mindset

Experience in equipment installation, maintenance or food-to-go environments is advantageous but not essential.

Values & Behaviours

• Ownership: Takes responsibility for delivering high standards and customer satisfaction
• Determination: Finds solutions and gets the job done
• Simplicity: Keeps things clear, practical and effective

Why Join Us?

• Work in a varied, hands-on role with real independence
• Be the face of a fast-growing, well-known brand
• Build strong relationships with customers across your region
• Develop practical skills in equipment, training and customer service
• Join a supportive team within a leading food business

Ready to Get Started?

If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands-on career.

Apply now and join us as an Installation Specialist – North, helping bring the Rollover brand to life across your region.

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