Special Advice Team Case Officer

Special Advice Team Case OfficerLocation: Totemic HouseSalary: £25,396.80 +BonusHours: 40 (35 hour working week with a paid lunch hour each day totalling 40 hours a week)Job Type: Full timeContract Type : PermanentHere at PayPlan, we are looking for colleagues to join our welcoming and growing team. If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!Ready to join? Read on to find out more about this role.Who are PayPlan?We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.Why work at PayPlan?We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job we offer a rewarding career. Come join us and make a difference in peoples lives whilst enjoying what you do!What would you be doing as a Special Advice Team Case Officer here at Payplan?As a Special Advice Team Case Officer, youll often be the first point of contact for clients reaching out to PayPlan. Our Special Advice Team deal with clients who are especially vulnerable. You will use open questions and conversational models to build trust with our clients and support them on their journey to becoming debt-free.We want to make the journey to becoming debt-free as simple and stress-free as possible.As a Special Advice Team Case Officer at PayPlan you will:Communicate with the clients via phone, email, texts, and live chatProactively gain trust with vulnerable clients by building rapport, listening, acknowledging, and guiding them through their journeyBe able to use listening skills to ensure any indicators or non-verbal disclosures are dealt with appropriatelyBuild and maintain strong working relationships with colleagues and third partiesBe client driven, listening to their needs, being supportive and empatheticEngage with clients to support in starting their debt-free journey, gathering information to enable us to discuss the most appropriate route for themChampion continuous improvement and new ways of working at every opportunityAbout You:Previous experience of working within a similar industry would be an advantageExcellent written and verbal communication skills with the ability to understand the needs of the clientExceptional Customer Service skills to be able to deal with challenging and vulnerable clientsA great team player with the confidence to work independentlyExcellent attention to detail with a methodical and thorough approach to your workA desire to show initiative and the ability to multitaskIf this sounds like the role for you, apply now or get in touch if youd like further information.Take a look at our website.Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here.Benefits: Working for PayPlan, youll have access to a range of employee benefits. We want to do the best for our colleagues, looking after their wellbeing and ensuring they have the support and resources needed to thrive both personally and professionally. Key benefits include Free on-site parking at all our office locations Subsidised Gym Membership with local gym Cycle to work scheme Referral scheme you can be rewarded for referring friends and family to join the team too! 2 charity days a year for our employees to use for a charity close to them Access to an inhouse Financial Advisor Access to our 24/7 Employee Assistance Programme Dedicated Wellbeing Champions across the business with wellbeing rooms at all office locations Access to JAAQ at work a Mental Wellbeing Platform giving you access to videos and support whenever you need it Health Med Wellness Wellness and Performance hub Discounts on many Highstreet stores Enhanced benefits for long-serving employees, including additional holiday and much moreREF-221173TPBN1_UKTJ